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Terms and Conditions

About the web shop

Provider and seller of products is KeepLoop Oy (VAT identification number 2406025-1). Products are sold to corporations and individuals of legal age. Value added tax is added to orders inside the European Union. KeepLoop reserves the right to alter prices of products and shipping charges at their sole discretion.


Orders

Orders are placed online at http://www.keeploop.com.

All orders are confirmed via email that contains all pertinent information including pricing, shipping charges and the products ordered. Receiving the confirmation is congingent on including a valid email address upon confirming the order.

Customer accepts current terms and conditions upon placing the order.


Order confirmation

KeepLoop submits an order confirmation email, which includes:

• a reference number

• order total


Methods of payment

Products and their postage are paid in conjunction with the order. The following methods of payment are available for the users of the webstore: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken and credit cards. Online payments are made by using the website of Suomen Verkkomaksut Oy.


Payments by Visa, Visa Electron or MasterCard

If you would like to pay by Visa, Visa Electron or MasterCard, KeepLoop Oy will act solely as the marketer of the respective products and services and will provide the products to the buyer. All complaints and claims for compensation will be handled by Suomen Verkkomaksut Oy.

With regard to payments made by Visa, Visa Electron or MasterCard, Suomen Verkkomaksut Oy acts as the merchant of the product and the trade transaction takes place between the customer and Suomen Verkkomaksut Oy. The seller is liable to meet all the responsibilities related to the trade. Suomen Verkkomaksut Oy is also the recipient of the payment.

Suomen Verkkomaksut Oy
Business ID: 2122839-7
Ohjelmakaari 10
40500 JYVÄSKYLÄ
Phone: 0207 181830


Online banks

Suomen Verkkomaksut Oy (2122839-7) provides the financial and payment service for online payment in co-operation with Finnish banks and credit institutions. Suomen Verkkomaksut Oy buys the payment and disburses it to the seller. For the customer the service functions like a conventional online payment.


Delivery times

Orders are processed and sent each weekday. Depending on the bank, products are sent withing 1-3 weekdays from payment. Within EU orders are delivered via airmail. Any deviations in delivery times are stated on the web shop.

 
Shipping method and shipping charges

Shipping charges are included in price of the product. The recipient of an international shipment is responsible for all the import taxes, custom duties and fees. Products are delivered in either standard package or maxi letter. Only packages can be tracked.


Replacements and returns

The customers have a 14-day right to a refund under the Finnish Consumer Protection Act. The right to return items only applies to unused and sellable products stored in their original packaging.

 
Include the following information in your return package:

• your reference number, name, postal address and phone number

• your bank transfer details

• and a copy of the order confirmation email

Returns address:
KeepLoop Oy
Tekniikantie 12
02150  ESPOO

KeepLoop Oy does not accepts returns for orders older than 14 days. After your return is processed, your payment will be refunded.
 

Shipping issues and defective products

If a product is lost or damaged during shipping, or if the wrong product has been delivered to the customer, please notify sales@keeploop.com or via mail:

KeepLoop Oy
Tekniikantie 12
02150  ESPOO

Notification of a defective product or error in delivery must be made within 14 days of receiving the product. If the package is defective, the customer must make a notice of reclamation to the postal service.
 

Miscellaneous

These terms and conditions are subject to change. It is the customers responsibility to accept the current terms and conditions prior to placing the order. KeepLoop Oy keeps all customer information confidential.

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